"Student doesn't want to talk to you because they say you never help."

I don't know why teachers or staff feel the need to say this to me. It's frustrating, not helpful, and honestly hurts a little bit. I've been working as a counselor since 2014 and every school I've worked at, I've had at least one or more teachers/staff tell me this. Just a few minutes ago, a student teacher came in and relayed a conversation they had with a student and said "I told them to talk with you but they said that you never help." Its frustrating that staff reinforce these ideas, instead of pushing back or even encouraging the student to talk with me, the student teacher didn't say anything. I'm frustrated. Thanks for letting me vent.